Frequently asked questions about travel offers and bookings

early-booker.com is a digital travel portal for searching and comparing hotels and other travel services. The technical portal infrastructure is provided by Bigmedia24 Dynamics Ltd.

No. Bigmedia24 Dynamics Ltd. is a technology provider and is neither a tour operator nor an online travel agency. If a tour operator, booking partner or other provider is involved in a specific offer, that business is identified during the booking process.

Your contract is with the company identified as the contractual partner during the specific booking process or in the booking confirmation. The responsible provider may differ between a hotel, flight, car hire or activity booking.

Partners can provide travel offers, availability, prices, search technology and booking routes. This allows different types of travel services to be made accessible through the portal.

Bigmedia24 Dynamics Ltd. may receive a commission or other partner remuneration for referred clicks, completed bookings or other agreed actions. Further details are available in the Affiliate & Partner Disclosure.

The relevant partner may be identified within the offer, a search widget, an external booking page, the booking process or the final confirmation. Check this information before payment.

Availability and price depend on the arrival and departure dates, number of adults, ages of children, room requirements and selected rate. Complete travel details allow a more accurate availability and price check.

Some portal views may show suggested or popular destinations to make it easier to begin a search. You can change or remove them and enter the destination that best matches your own travel plans.

A “from” price is an indicative starting price rather than a guaranteed final price. Enter your dates, travellers and selected offer to check current availability and the total price for your actual trip.

Travel offers come from dynamic provider systems. Availability, demand, rate categories, currency movements and bookings made by other travellers can all affect the displayed price.

Not necessarily. Depending on the travel service, additional amounts may apply for taxes, baggage, transfers, meals, cleaning, security deposits, insurance or optional extras. The final booking summary is decisive.

Inventory can be sold or changed in real time. An offer is only secured once the responsible provider has issued a binding booking confirmation.

Depending on the search function, factors such as relevance, travel dates, availability, price, guest ratings, location, popularity, data quality and commercial factors may influence the order. User-selected sorting options can also change the results.

Compare location, current availability, room type, permanent beds, meal plan, guest reviews, cancellation conditions and the total price for your exact travel dates.

Room inventory and rates vary by date, occupancy and provider. A room may be available for two adults but unavailable for a family, additional guests or a longer stay.

It describes the number and type of travellers for whom the rate is offered. Check permanent beds, possible sofa beds, child ages and maximum occupancy carefully.

Only when the selected rate explicitly confirms this. The same hotel may offer room-only, breakfast, half-board or all-inclusive rates at the same time.

Descriptions should be checked against the map and the detailed property information. Roads, steps, gradients or the real walking route can make the practical distance different from a straight-line measurement.

No, unless the responsible provider explicitly confirms them. Requests such as a high floor, quiet room, twin beds or early check-in depend on availability and provider approval.

That depends on the offer. It may be included or charged as a mandatory additional fee. Even when final cleaning is paid for, some departure tasks may still be required.

It describes the maximum permitted occupancy, not necessarily six permanent beds or three bedrooms. Check the exact bed configuration before booking.

A deposit may be required in advance, on arrival or as a card authorisation. The amount, payment method, conditions and refund procedure are stated in the specific offer.

Linen may be included, available for hire or something guests must bring themselves. Check the property description and any arrival or departure information.

Depending on the property, key collection may take place in person, at reception, through a key box or digitally. Confirm the arrival time and access instructions before travelling.

The connection search may be provided through an integrated partner such as Kiwi.com and can include selected train and bus options as well as flights. The contractual partner and applicable conditions are shown in the specific booking route.

No. Many fares include only a small personal item or limited cabin baggage. Check the baggage type, dimensions, weight and quantity for every traveller and journey segment.

A self-transfer may involve separate tickets, collecting and re-checking baggage, additional security checks or even changing airports. Allow sufficient time and review any protection offered for the connection.

Enter your name exactly as it appears on the travel document you will use. Later corrections may be restricted or subject to additional charges.

Contact the airline or the provider identified in your confirmation. Depending on the route and circumstances, statutory air passenger rights may also apply.

Yes, but check their exact locations, transfer times and costs. The departure or arrival airport may differ between the outbound and return journeys.

Usually you book a vehicle category with comparable characteristics. Make, model and individual equipment can differ unless the offer explicitly includes a model guarantee.

Many rental companies require a physical credit card in the main driver’s name with sufficient available credit. The conditions of the specific rental location apply.

The excess is the amount for which the renter may remain responsible in the event of an insured claim, subject to the applicable conditions. Check the amount and exclusions carefully.

Only registered and authorised drivers may drive the vehicle. Additional drivers may involve an extra charge and must meet the age and driving-licence requirements.

Cross-border travel, ferry use and certain roads may require permission, involve additional fees or be prohibited. Check the rental conditions and obtain any required confirmation in advance.

Photograph the bodywork, glass, tyres, interior, fuel level and mileage. Make sure existing damage is recorded in the collection documentation.

Activities may be made available through specialist partners such as Viator and the relevant local activity operator. The specific provider is identified during the booking process.

These details are shown in the offer, voucher or booking confirmation. Check the address, start time, required arrival time and whether collection is included.

Some providers accept a mobile voucher, while others may require a printed ticket or exchange at a ticket desk. Follow the redemption instructions for the selected activity.

Weather-dependent activities may be changed, postponed or cancelled. Whether rebooking or a refund is offered depends on the operator’s conditions.

Yes. Age, height, fitness, driving-licence requirements, clothing or health-related conditions may be relevant. Check these requirements before booking.

This depends on the booking process of the relevant provider. Review the displayed booking status and the final confirmation. A simple acknowledgement is not always the same as final confirmation of the travel service.

Review names, travel dates, travellers, selected service, room or rate, total price, payment conditions, cancellation terms and contact information.

Depending on the offer, payment may be taken immediately, charged later or collected by the service provider. The payment timing and recipient are shown during the booking process.

Payments may be processed by travel providers, booking partners or payment service providers. The recipient name should correspond with the information shown during booking and in the confirmation.

Check your spam folder, the email address used for booking, payment activity and any booking status shown. Do not immediately book again, as this could create a duplicate reservation.

It is normally shown in the confirmation issued by the responsible provider. Keep it together with the email address used for the booking.

Only if the selected rate or mandatory law allows it. Check the cancellation deadline, exact time, time zone and any charges that may apply.

No. For many hotel, transport, car hire and leisure services supplied for a specific date or period, the general 14-day cooling-off right does not apply. The selected rate and any statutory rights are decisive.

Usually the contractual partner or provider identified in the booking confirmation. Portal support does not automatically decide provider-side rate changes or refunds.

Use the booking-management or contact route stated in your confirmation. Keep evidence of your request and the final response or cancellation confirmation.

This depends on the provider, the basis for the refund, the payment method and any payment service provider involved. Mandatory statutory deadlines remain unaffected.

It generally means the selected rate does not provide a voluntary refund if you cancel. Mandatory legal rights may still apply in specific circumstances.

Contact Bigmedia24 Dynamics Ltd. support and describe the page, time, device used and any error message as accurately as possible.

Contact the provider or service provider identified in your confirmation. Where possible, report a problem promptly while you are at the destination and keep supporting evidence.

Have your booking reference, confirmation, proof of payment, email address used for the booking, relevant messages and any photographs or receipts relating to the issue available.

Compare the payment recipient, amount and date with your booking confirmation. If anything remains unclear, contact the provider identified there and, where appropriate, your payment service provider.

You can email support@bigmedia24.com or call +353 1 223 2727. For an existing booking, the partner identified in the booking confirmation may also be the responsible contact point.